1. Help Center
  2. Trading Platforms

What to do if your MT platform shows “No connection”?

Here are some suggestions of what you can do if your MT platform’s bottom right corner is showing “No connection”.
  1. Check your internet connection.
    When connected to the internet, use a direct ethernet cable instead of Wi-Fi as this helps a lot with stability.
  2. Check the server that you are connected to.
    You can right click in the bottom right corner of the platform and click 'rescan servers'.

    If you are using New York server accounts:
    You should choose “Valutrades-Real” (live account) or “Valutrades-Demo” (demo account).
    If you are using Hong Kong server accounts:
    You should choose “Valutrades-Real-HK” (live account) or “Valutrades-Demo-HK” (demo account) .

  3. Try to login inside our webtrader page.
  4. Reinstall your MT platform.
    You can download MT platform from your client area or you can also download from here.

If you are having issues logging into your trading account (the error message is showing "invalid account"), please also check this page.

If problem persists, please do not hesitate to contact us by email (support@valutrades.com), phone (+442031410888) or live chat.